Sent: Tuesday, 18 December 2012

G’Day Hugh.
I got the power unit today. Thanks for sending that so promptly, and thanks also for the extremely nifty pen. Nice little surprise for me. Have a pleasant Christmas break then, and I’ll spread the good word about ‘footprint’, you can be sure.

Cheers mate.

Jeremy

Sent: Monday, 01 December 2012

Hugh, thank you so much for your patient telephone support. Talking me through setting up my ip camera was much appreciated. I would recommend you without hesitation.

Thanks again,

Craig

Sent: Saturday, 03 November 2012

Thanks again for the professional service you have provided. We will have no hesitation in recommending your business to anyone in need of any security equipment.
Cheers
Glen

I read your monthly newsletter and decided to get a vehicle camera for my car. I thought I would shop around to see if I could get it cheaper and I ended up back to you. It was far cheaper to buy from you then any other security places around. I am very happy with your service. I was driving with my vehicle camera recording and someone pulled out on me and slightly damaged my car. The price of the recorder was very minimal compared to the repairs I potentially could have paid. I have proof it was their fault and the insurance company is now reviewing the footage. They said I was lucky I had a recorder and that if everyone had one, the road would be a much safer place.
Thanks,
Leigh

Sent: Thursday, 01 November 2012

Thanks once again for your great advice and selling a fantastic product.
Regards
Wendy

Sent: Thursday, 01 November 2012

Hey,

I recently bought your DIY CCTV kit for my wife for christmas as she gets anxious being alone when I go away on business trips. I am sure it will make her feel much safer. I got it out of the box and set a camera up to test it out. It was so easy with the made up cables. I could see the camera on the screen within minutes. I would recommend you and your products to anyone.
Regards,
Dylan

Sent: Monday, 22 October 2012

Hi Hugh

Thanks so much for rewriting the manual for my GPS tracker. I found it fairly hard to understand and within a day you had rewritten the whole manual into complete laymens terms. Now that's customer service!
Thanks Hugh,
Ishan

Sent: Thursday, 18 October 2012

Hey,

Just wanted to let you know I recieved my GPS tracker the next day I placed my order. Pretty impressive. I placed it with my 7 year old son and it worked like a charm. It gives me great peace of mind knowing where he is 24/7. His teacher took it off him in class as he was showing it off and funnily enough, I could pin point it to the teacher's desk on Google Maps!

Thanks,
Michael

Sent: Thursday, 11 October 2012

Hugh,

I appreciate your ongoing support and effort with setting up my wireless megapixel security cameras. I thought I could set it up by myself because I know a few things about computers. I was very pleased to have someone to talk to as I felt a bit lost. Thank you for not making me sound like an idiot when we realized the camera wasn't turned on!

Cheers,
Brian

Sent: Saturday, 15 September 2012

Hello,

I set my C753R mega pixel camera up yesterday and I just wanted to say WOW! It is crystal clear. I was expecting to pay a large sum of money for this level of quality camera. To be honest I had a feeling it was going to be pretty average because of it's low price, but I took a gamble and gee, I am so happy I did. Excellent Service 5 Stars, would recomend it for anyone.

Thanks again,
Shishabi

Sent: Tuesday, 10 October 2006 9:23 AM

Hello,

I'd just like to thank you for your professionalism and friendly customer service. I placed an order for a security camera package which had to be shipped in 2 separate deliveries. You kept me informed on the status of each delivery and for that I am extremely grateful. Such positive customer service is very refreshing.

Best regards,
Yuen Boon Yee

Susan

Sent: Thursday, 27 January 2006 8:23 AM

Hello Jo,

Just a quick note to let you know that I have the system you sent me up and running. It took me a little while to fine tune the settings on the unit but once set up it is performing very well. I'd like to thank you for your assistance along the way with any questions I had and also with the way you prepared all the cabling prior to sending. Once I had installed the cameras and the DVR (which was very easy to do) I was pleased to see that it was up and running with the flick of a switch. The only tricky part seems to be that the instruction manual does not give enough detail on what each parameter does and which conditions to set it with. After a bit of trial and error I seemed to have worked it out though. I may come back to you with a couple of quick questions about some of the settings shortly (eg the Sensor setting of either Open, Closed or inactive is a bit confusing) but other than that it's all fine.

So thanks again for your level of customer service and quality product, I will have no hesitation in recommending you to others in the future.

Regards

Simon

Sent: Tuesday, 24 January 2006 4:56 PM

Hello Jo,
All my cameras are working fine, the reciever wobbles a bit along the top but I'll give it time to be sure because it might be from an outside inteference. Apart from this everything else is perfect. Did you know, you have the fastest delivery service, I've ever come across. It doesn't seem like you're that far at all so Thank You Jo. I really appreciate the quick response and you going out of your way to clear things up straight away, when other people would have taken their time.

Thank You again Jo for treating my order as an emergency

Prisila

Sent: Thursday, 22 December 2005 7:41 AM

Hi Jo

I want to sincerely thank you for your extremely prompt service. I place an order early Friday morning and received the goods before 2pm on Monday.

That's from Queensland to outer western Sydney, simply fantastic. I was hoping just for it to arrive before Xmas. Extraordinary service and a pleasure to deal with you. I will be shopping at Footprint Security again for sure. I'm happy for you to use this testimonial on your website if you would like to.

kind regards and Merry Christmas
Michael

Sent: Thursday, 20 October 2005 10:35 PM
Subject: FW: Thank you note for promt service.

Hello there,

Just writing to say thanks for such speedy and helpful service. I ordered over the phone on Tuesday afternoon and my order was at the door on Wednesday morning. (I'm in Melbourne) Everything I ordered seems to be in tip top shape and for the amount of postage it is actually quicker than driving around melbounre. (Since Ive had no luck getting what I want even after trying 3 security shops) I had bought one years ago! so simple so stress free!

Cheers,
Steven

Sent: Friday, 20 May 2005 2:37 PM
From: Thomas Kent
Subject: Thank You.

Hi there,

Don't know if you will get this email or not... but I really just wanted to say thanks to Jo who helped me sort out the delivery of my camera. It has arrived safely in California after he sorted out the exchange rate and email problems.

Sent: Friday, 3 December 2004 7:06 AM
To: info@footprintsecurity.com.au
Subject: Thank you

Hello Footprint,

I ordered one of your 4 wireless camera systems on Tuesday the 30th and it arrived safe and sound on the 2nd. Thank you very much you truly have the fastest service I have ever seen.

Best Regards : Paul D'monte ( Melbourne )